Frequently Asked Questions
Everything you need to know about your Anna Lou of London jewelry experience.
How long does shipping take for personalized jewelry?
As each piece is handcrafted to order in our London studio, please allow 5-10 business days for production before your item is dispatched via your chosen shipping method.
What materials do you use in your collections?
We pride ourselves on quality and sustainability. Our jewelry is crafted using 100% recycled sterling silver, 18kt gold plating, and ethically sourced gemstones.
Can I return a personalized item?
Because personalized and bespoke pieces are made specifically for you, they are non-refundable unless they arrive faulty or damaged. Standard collection items can be returned within 14 days.
Do you offer a warranty on your jewelry?
Yes, all Anna Lou of London pieces come with a 12-month warranty covering manufacturing defects. This does not cover general wear and tear or accidental damage.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in the provided pouch and clean gently with a soft polishing cloth.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible payment options through Klarna and Clearpay.